How many times can you come up with tactful answers to comments like;
"He got dirty so fast after you groomed him the last time."
"Take his nails shorter than you did the last time, they grow so fast."
"Cut his hair so that it won't grow out so fast, but don't shave him."
"Take his hair shorter around the eye, because it grew back too fast last time."
These comments always seem to come from pet owners who go 2 months or more between their grooming appointments.
Sometimes these comments are made in such a tone that makes it sound as if I am to blame for the fact that their dogs nails are so long and overdue for clipping, or it is somehow my fault that their dog did not stay clean until its next grooming.
I had a customer today that wanted to know if I would clip her dogs nails short, or did she have to take her dog to her Vet to clip them short and not leave them sharp.
I must say, sometimes it takes all of my patience not to take these comments personally, and not respond in a sarcastic manor.
What was my response?
It is always tactful and nice.
The same thing that I tell everyone who asks me the same question, or something close to it.
"We take the nails as short as we can get them without bleeding the dog. Sometimes the quick of the nails grow with the nail and we are not able to take the nails as short as we would like to. We also file the nails smooth if your dog will allow it. We will not force your dog to accept the file."
This particular customers dog barely tolerates the nail clipping, much less allow us to use the file on them.
Not to mention the fact that this particular owner also moved her dogs appointment back twice, and the dog had not been groomed in 2 months.
Not surprising, the nails were long.
I so, so, so, so, so, want to say;
"How often do you trim or manicure your nails?"
"Will your hair and body stay clean for 2 months?"
"How often do you get your hair cut?"
For customers that like to blame me for the nails being so long, I want to say; "I am here five days a week, nothing is stopping you from coming in and having the nails clipped between groomings."
I tell quite a few of my customers that I am available for them to bring their dogs in between groomings for while-you-wait nail clipping and eye trimming.
Very few take me up on it.
Where in the world did this mentality come from, that a dogs hair cut and bath should last for months and months, and months?
Oh well, I guess that I am making to big a deal about this.
It just gets frustrating sometimes.
I am rambling.
I am done.
I am going to go climb under warm covers and read a senseless romance novel. :)
✂ Happy Grooming, MFF ✂