I just don't know where some of these comments come from.
Especially from customers who have been coming to us for awhile now.
9:15 this morning:
Us: "Hello, Ms. P-----?....Hi. I was checking to see if you were on your way with W-----, for her 9 am appointment."
Ms. P: "Oh, I didn't realize that the appointment time was firm and that I had to be there right at nine."
Since she is there all day, I didn't think she had to be there right at nine. I'll be there soon."
This customer showed up at 10am. The dog stays all day because she (the owner) does not pick her up till after work.
How am I supposed to control my day without appointment times?
I want so badly to ask customers, who ignore our appointment times and come in 30 minutes to an hour late (or more), if they do this with there Doctor, Dentist, and their own Hair appointments.
"I didn't realize that the appointment time was firm."
Happy Grooming, MFF